Privacy Policy
This Privacy Policy describes how Nexus Homes Property Management and General Maintenance LLC (referred to as “Nexus Homes,” “we,” “us,” or “our”) collects, uses, processes, and protects the personal information we gather when providing our full suite of real estate and maintenance services.
Introduction & Who We Are
Nexus Homes Property Management and General Maintenance LLC is committed to protecting the privacy of our clients, whom we regard as our key assets. Based in Abu Dhabi, we specialize in Property Management, buying, selling, and leasing properties, delivering exceptional service built on professionalism, integrity, and accountability. This policy ensures transparency regarding our data practices while we strive for the utmost Customer Satisfaction.
Information We Collect
We collect personal information necessary to deliver our specialized services, including:
- Identification and Contact Data: Such as Name, address, phone number, email address, nationality, passport copies, Emirates ID, or other governmental IDs, collected for legal transactions and Investment Handover.
- Financial and Transaction Data: Including bank details, proof of funds, property purchase/sale details, rental agreements, and records related to maximizing Investment Returns.
- Property Specific Data: This covers property ownership details, maintenance history, maintenance requests (for Plumbing, Electrical, AC, and Mechanical services), and rental income/expenses.
- Service-Related Data: Information related to your search for Abu Dhabi Dwellings (e.g., preference for Luxury Villas vs. Apartments), and details required for utility arrangements (water, gas, electricity, and internet connections).C, and Mechanical services), and rental income/expenses.
Sharing Your Information
We use the information we collect for the following core purposes, which define our service commitment:
- To Provide Core Services: To manage your property, including carrying out full maintenance services (General Maintenance, Plumbing, Electrical, AC, etc.), rent collection, and managing tenants.
- To Facilitate Transactions: To assist you in the buying, selling, or Leasing of properties and to finalize all necessary legal paperwork for a proper and efficient Investment Handover.
- Customer Co-ordination: To provide the devoted customer co-ordination promised by our expert team members and to keep you updated with the property or project status.
- Post-Acquisition Support: To assist you in arranging essential utilities, such as water, gas, electricity, and internet connections, after shifting for a smooth start.
- Service Improvement: To maintain the utmost Quality of the properties and our services and ensure we are adhering to our Value Guarantee commitment.
How We Use Your Information
In the course of providing our services, we will share your information only when necessary and under strict confidentiality agreements:
- Third-Party Vendors: We share data with vendors, suppliers, contractors, and employees required for the property's operation and maintenance (e.g., Plumbing specialists, Electrical technicians, and AC maintenance teams).
- Legal and Gmentaovernl Authorities:: We share information necessary to comply with legal obligations, including registering properties, conducting background checks, and finalizing necessary legal paperwork required for Investment Handover..
- Utility Providers: We share contact and property details with relevant utility companies (DEWA, ADDC, internet providers) to facilitate the arrangement of water, gas, electricity, and internet connections on your behalf.
- Other Transaction Parties: We share data with other parties involved in the transaction, such as other brokers, buyers, sellers, or escrow agents, as required for the completion of Sales Services or Leasing Services.
Data Security and Retention
Nexus Homes is committed to protecting your personal information. We employ appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of data. We retain your personal information for as long as necessary to fulfill the services requested, satisfy legal or accounting requirements, and maintain records of transactions to uphold our commitment to accountability and integrity.
Your Rights
You have the right to access, update, or correct the personal information we hold about you. You may also request that we stop processing your information for certain purposes, subject to legal and contractual obligations related to your ongoing Property Management or Investment relationship with us.
Changes to This Policy
Nexus Homes reserves the right to update this policy as necessary. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us using the details below. Nexus Homes Property Management and General Maintenance LLC